6876 0581/ 9272 6997 Office Address: 39 Woodlands Close #03-05 Mega@Woodlands

Core Values

Our Mission

Our mission is to deliver our services with high integrity and service quality so that our customers will highly recommend us as a reliable and trustworthy company. Our mission statement is defined by our company’s founder who has a very high expectation on our service quality and delivery.

Our Core Values

CitiCool’s founder also created a set of core values to guide us in achieving our corporate mission. Therefore our core values serve as a guiding principle in our daily operation.
We adhere and rely on the following 8 core values to help us achieve our corporate mission:

  • Commitment
  • Integrity
  • Trust
  • Informative
  • Competence
  • Ownership
  • Open-mindedness
  • Leadership
Commitment Commitment in caring for employees’ health and safety and commitment in delivering quality service shall be duly emphasized.
Integrity Integrity and good faith shall be the hallmark and principle of all our business dealings. Integrity shall be duly evaluated and emphasized in employees’ performance appraisal. Integrity shall never be compromised in all our business undertakings.
Trust Trust shall be built through honourable and credible dealings with all stakeholders. Building strong and trustworthy relationship with all stakeholders will help the company build a strong business foundation.
Informative Relevant and useful information shall be provided to customers to help them better understand and make prudent decision in their air conditioning problems and needs.
Competence Competence workforce shall be maintained through adequate trainings and sharing of technical knowledge so as to deliver high quality services to customers.
Ownership Ownership in job responsibilities shall be highly rewarded and complimented. Employees with a strong ownership are those who will strive to contribute to the company’s success in all manners. Most importantly, they will produce results through high service quality.
Open-mindedness Open-mindedness in receiving all kinds of feedback and recommendations shall be encouraged. Open-mindedness also includes embracing people from diverse background and respecting each other regardless of age, language, culture, religion and ethnic background.
Leadership Leadership by example shall be our key principle. Our leaders shall be the role model and mentor in helping and reminding our employees to adhere strictly to our core value and be mindful of our social responsibilities towards the community and environment.