Our Mission
Our mission is to deliver our services with high integrity and service quality so that our customers will highly recommend us as a reliable and trustworthy company. Our mission statement is defined by our company’s founder who has a very high expectation on our service quality and delivery.
Our Core Values
CitiCool’s founder also created a set of core values to guide us in achieving our corporate mission. Therefore our core values serve as a guiding principle in our daily operation.
We adhere and rely on the following 8 core values to help us achieve our corporate mission:
- Commitment
- Integrity
- Trust
- Informative
- Competence
- Ownership
- Open-mindedness
- Leadership
| Commitment | Commitment in caring for employees’ health and safety and commitment in delivering quality service shall be duly emphasized. |
| Integrity | Integrity and good faith shall be the hallmark and principle of all our business dealings. Integrity shall be duly evaluated and emphasized in employees’ performance appraisal. Integrity shall never be compromised in all our business undertakings. |
| Trust | Trust shall be built through honourable and credible dealings with all stakeholders. Building strong and trustworthy relationship with all stakeholders will help the company build a strong business foundation. |
| Informative | Relevant and useful information shall be provided to customers to help them better understand and make prudent decision in their air conditioning problems and needs. |
| Competence | Competence workforce shall be maintained through adequate trainings and sharing of technical knowledge so as to deliver high quality services to customers. |
| Ownership | Ownership in job responsibilities shall be highly rewarded and complimented. Employees with a strong ownership are those who will strive to contribute to the company’s success in all manners. Most importantly, they will produce results through high service quality. |
| Open-mindedness | Open-mindedness in receiving all kinds of feedback and recommendations shall be encouraged. Open-mindedness also includes embracing people from diverse background and respecting each other regardless of age, language, culture, religion and ethnic background. |
| Leadership | Leadership by example shall be our key principle. Our leaders shall be the role model and mentor in helping and reminding our employees to adhere strictly to our core value and be mindful of our social responsibilities towards the community and environment. |
