Aircon Servicing Specialist – CitiCool Engineering Pte Ltd
A Trustworthy and Reliable Aircon Servicing Company in Singapore
Looking for an Aircon Servicing Company?
CiTiCool is an established company specializing in Aircon Servicing islandwide in Singapore. We are a BCA registered contractor accredited with Bizstar from WSHC (“Workplace Safety and Health Council”). Our company was set up in year 2005. The company is established by a team of veteran air conditioning technicians. We specialize in providing air conditioner services for both residential and commercial clients in Singapore.
CitiCool’s business operation is conducted based on its mission statement. Our mission is supported by 8 core values. According to our company mission, we are required to “… deliver our services with high integrity and service quality..”. CiTiCool maintain its service quality by strategizing on staff retention. We try to retain our Aircon Servicing Specialists, particularly those with strong technical experience. Hence, our staff turnover rate is extremely low. Currently, our team of Aircon Servicing Specialist (冷气师傅) has an average of more than 15 years of hands on technical experience. Our team of Aircon Servicing Specialist is the key asset for maintain our high service quality.
Veteran Aircon Servicing Specialists
Most air conditioning companies prefers to segregate its aircon maintenance and aircon installation technicians. This practice help companies to lower their manpower costs for aircon servicng and maintenance jobs. This is because aircon cleaning and maintenance requires lesser technical skills. Hence the labour cost is much lower. On the other hand, technician with installation experience are more costly. CitiCool is very different from other aircon service companies. All our existing Aircon Servicing Specialists are given different job exposure. They have strong experience in both aircon servicing and aircon installations. In addition, they have strong experience in re-conditioning of used air con. This is because CiTiCool is one of the biggest seller of re-conditioned second hand aircon in Singapore.
Why CiTiCool do not segregate our aircon servicing technicians into servicing (cleaning) and installation team?
The reasons for not segregating our aircon technicians are:
- We require all our technicians to be expert in all areas relating to air conditioning. This is important as it helps in maintaining our service quality.
- Installation jobs are much more strenuous compared to aircon servicing and maintenance jobs. We want to spread out and share the strenuous workload among our technicians.
- Technicians with installation experience are equipped with higher expertise in identifying aircon problems. Hence, during aircon servicing, they can help identify and highlight any aircon problems to customers.
- Technicians with installation experience can better help customer resolve aircon problems on the spot during aircon servicing. Hence, customers need not wait for another team to resolve their aircon problem.
- Good aircon technicians would prefer to have experience in aircon installation. Installation experience is essential as they progress and build a career in the aircon industry. We should give all the staff equal opportunity and exposure to progress in their career.
CiTiCool has a well trained team of Aircon Servicing Specialists
Besides aircon servicing, CitiCool is also one of the biggest seller of re-conditioned air conditioners in Singapore. Re-conditioning of used aircon requires our technicians to dismantle, clean and reassemble different brands of air conditioners. They also need to repair (if required) and re-install the dismantled parts. In other word, all our technicians are exposed to testing, identifying and rectifying all kinds of air problems. In addition, they have experience in dismantling and reassembling different brands of used air con.
The entire process of re-conditioning aircon is to make sure that an old air con is re-manufactured or refurbished into a new air conditioner. It is also a process of performing a major overhaul for the old aircon. The Aircon Servicing Specialists in CiTiCool are re-conditioning air conditioners daily. Daily exposure in re-conditioning of used aircon reinforce the expertise of our technicians in installing and repairing of air conditioners. Therefore, our Aircon Servicing Specialists have very strong expertise in both air con repair and installation work.
CiTiCool is a one-stop Aircon Servicing Provider
In Citicool, we provide aircon servicing, installation and repair for different brands and models of air conditioning systems. These brands include but are not limited to :
- Mitsubishi Air Con
- Daikin Air Con
- Panasonic Air Con
- Fujitsu Air Con
- Sanyo Air Con
- Samsung Air Con
- LG Air Con
- Toshiba Air Con
- Sharp Air Con
- Carrier Air Con
- Europace Air Con
- York Air Con
Looking for Aircon Servicing? Why Choose CitiCool?
|We worked in team and each team is lead by a veteran aircon servicing specialist. This is to ensure that we can deliver high service quality to our customers. In fact, CitiCool’s staff turnover is probably one of the lowest in Singapore. Maintaining a strong and happy team of technicians enable us to build strong, reliable and trustworthy relationship with our customers.
We always recommend cost saving and effective solution to our customers. Our customers value us for our reliability and trustworthiness.
|We benchmark our pricing to deliver value for money aircon servicing. We advocate best practices in our work. All aircon servicing package offered by CitiCool covers a comprehensive full scope of work. There’s no hidden cost or scope. We only used high quality raw materials in our air conditioner installation. High quality of work allows our customers to save more in the long run. In fact, their aircon would not run into problem easily.
The cost of living and doing business increases yearly in Singapore. However, CitiCool only revised its pricing once despite being in business for more than 10 years.
|CiTiCool’s mission is to deliver our services with high integrity and service quality. By doing so, our customers will highly recommend us as a reliable and trustworthy company. Our customers value us because of our honesty and high quality service. Many customers always help to refer their friends to us. Some customers also voluntarily provide good review for us via our facebook or some online forum or marketplace.
Customers’ referral help to increase our sales with no advertising cost. We are very grateful to customers who refer jobs to us or give us a good review online.
Aircon Servicing Review by Customers on CiTiCool’s Facebook
Our Aircon Servicing Quality & Testimonial
Delivering aircon servicing with high integrity and service quality
CitiCool’s MISSION is “to deliver our aircon servicing with high integrity and service quality so that our customers will highly recommend us as a reliable and trustworthy company“. In our daily operation, we adhere strongly to our company mission and core values. Adhering to our core value helps us to achieve our mission and do our best for our customers. At the same time, we are also conscious of offering the best we can for the less fortunate ones in our society.
When CitiCool first started operation in year 2005, we had to build our customer base by advertising regularly on the local newspaper. This is rather costly. We have stopped advertising on the local newspaper for many years already. This is because all employees in the company’s were well guided by the founder. As a team, we followed our company mission closely. We deliver our services with high integrity and service quality. Due to high service quality, sincerity and integrity, many new and existing customers happily refer new customers to us.
Customers’ comments on our high quality aircon servicing
CitiCool only started to go online and have a website and facebook page in year 2014. Since then, our new and existing customers wrote good review for us on CitiCool’s facebook. One very happy customer even helped to market us on her own facebook post. She was very touched and impressed by our service quality. She mentioned that she wanted to recommend us to help fellow SME in Singapore.
Another customer mentioned that “if everyone can be like CiTiCool in Singapore, we really can be close to those angmo countries standard in terms of customer service and satisfaction“. We are also aware that some very grateful customers actually help to like or share every single facebook post that we post on our facebook. Every now and then, we also found customers providing good review for us on various online forum and marketplace. Normally, we found this out when different new customers feedback to us that they found us on different kinds of online forums.
Customers’ providing aircon servicing review online with their photographs shown
Our company mission has really helped grow the company over the years. Our effort to maintain high service quality has certainly helped us to grow our sales. In fact, we do not need to increase on advertising or marketing to grow our sales. Ever since we go online, it makes it easier for our customer to refer us to their friends. In addition, potential customers can read our customers’ review online and see how other customers appraise us online. CiTiCool is very grateful to customers who appreciated our services and recommended our air conditioning services to the general public. In particular, we are extremely grateful to those customers who actually show their own or even family photographs online when recommending us to the general public.
Our business foundation is built based on high service quality and integrity
Providing aircon servicing based on a comprehensive scope with no hidden charges
CitiCool aims to be a leader in the aircon industry in terms of high quality of service and high integrity. All our aircon servicing pricing is inclusive of a comprehensive full scope of work. We perform all our aircon servicing best on BEST PRACTICE PROCEDURES & SCOPE. We DO NOT provide incomplete scope with hidden add on option. If you compare the pricing from different aircon servicing provider, do look out for hidden scope that requires add on charges. Note that CiTiCool do not use such pricing technique to attract customers. Our scope of work for aircon servicing covers cleaning of all essential parts that an honest aircon servicing company would cover. There is not hidden cost. We do not advocate applying incomplete scoping and lower our price to attract customers. Doing so means compromising on our MISSION.
Providing aircon servicing according to customers’ expectation
We always put ourselves in the shoes of our customers. We believe that any customer with adequate knowledge on air conditioning would certainly go for a scope that covers cleaning of all the essential aircon parts. They would not want to opt for a half done job. It is fine to exclude good to have scope like spraying freshener on the fan coil as this has nothing to do with cleanliness of the aircon. Actually, customer can do this on their own by spraying freshener of their preferred choice. It does not require any technical skill at all.
On the other hand, it doesn’t make sense for any aircon servicing to exclude cleaning parts that customers finds difficult to do it themselves. For example, it doesn’t make sense to skip cleaning of key items like blower wheel or drainage pipe etc. In fact, such work required technical skills and time as these items needs to be dismantled and re-installed. Any knowledgeable aircon user would certainly disagree on such incomplete scoping. This is as good as cleaning only the easy to clean parts of the fan coil, leaving the difficult part undone. In CitiCool, we only offer a comprehensive cleaning scope. There is no optional add on charges because there is no optional parts left for additional charges. Find out more on general aircon servicing scoping by clicking the link below.
Providing aircon servicing based on best practice procedures
In Singapore, many local aircon servicing vendors packaged chemical wash and chemical overhaul differently to offer a cheaper option to draw more customers. This result in improper short cut techniques and scope reduction in the cleaning. This can actually affect the aircon efficiency or even cause damages to your air conditioners. Note that such inappropriate scoping and delivery actually made pricing in the air conditioning industry extremely competitive. Many aircon servicing company actually yielded to such pricing practices to gain market share. By doing so, they actually compromised on their service quality and trustworthiness. In CitiCool, we will never make such compromises. We follow our MISSION statement strictly. We only offer a proper full scope of work for chemical wash based on best practice procedures. You do not have various option to choose from. We only have one option and that is a full scope option. Find out more about aircon chemical wash (also know as chemical overhaul) by clicking the link below.
Providing aircon servicing (installation) using high quality raw materials
For aircon installation, we only offer pricing that include high quality raw materials in the installation. We do not have any option for using low quality or inferior raw materials. Note that using inferior or low quality raw materials will shorten the life span of an air conditioning systems. We understand that we can’t grow our market share as fast as those who offers low pricing with reduced scope or using inferior raw materials. However, we grow the confidence of our customers through honesty, sincerity and high service quality.
Achieving Our Aircon Servicing Mission
A Reliable and Trustworthy Aircon Servicing Company
Since day one in operation, we emphasized on building our business foundation based on trust and reliability.
We always operate our business based on our 8 core values which is represented by our company
name C I T I C O O L. These 8 letters stands for:
Providing Informative Educational Contents on Aircon Servicing to the Public
Educating Public Against Unethical Aircon Servicing Practices
CITICOOL always receive feedback from new customers telling us how they were previously cheated by other aircon servicing companies in Singapore. During recruitment interviews, many candidates also shared with us the various types of unethical practices conducted by different aircon servicing companies. Some candidates were even requested by their bosses to cheat on their customers. Sad to say that the aircon servicing industry in Singapore still has many vendors adopting unethical practices.
CiTiCool feels strongly against dishonest practices. As a leading aircon servicing company, its our social responsibility to help eradicate such practices. The best method for doing so is to educate the public. Therefore, CitiCool has been producing useful contents online to warn the general public on any unethical business practices in the air con industry. We will continuously produce useful educational articles and videos.
CiTiCool will also continue to provide educational contents with DIY information to help the public understand how air conditioners work. We hope that over time, consumers will become more knowledgeable. In this way, aircon servicing companies that engage in dishonest practices will have to eradicate all the unhealthy practices. Sooner or later, they have to start to engage on healthy practices to gain their market shares instead. This can happen only when consumers has the knowledge on how aircon works and there is no way any vendor can cheat on them.
The following are links to some useful and popular contents that you may like to refer to:
Educating Public with DIY and FAQ Contents Relating to Aircon Servicing
Being a customer oriented company, CiTiCool also produced lots of useful contents relating to best practices in aircon servicing and proper aircon installation. These information are very useful. We received many customers feedback. They told us that we have sincerely provided them with useful information to help them save cost. Yes, our intention is to help the general public save cost in both the short and long run if possible. Proper aircon maintain can help you save on repair cost. Similarly, proper aircon installation can prolong the life of your air conditioning system and reduce repair cost. In addition, we also provide DIY information so that customer can assess the aircon problem themselves. They are guided to solve simple issues on their way instead of having to pay for unnecessary services when they can DIY. The following are links to some useful information recommended for all aircon users:
Citicool’s Office, Aircon Servicing Workshop
Location & Direction on CiTiCool’s Aircon Servicing Workshop
Citicool’s aircon servicing workshop has been located in Eunos Avenue 7 for many years. You are welcome to visit our office and workshop. The link below shows a google map for our aircon servicing workshop. It also has details on how to get to our workshop by car. It also show you where to park your car. If you are taking MRT to our workshop, there is also information on how to walk from Eunos MRT station to our workshop.
Click to read Our Singapore Workshop
Contacting CiTiCool’s Office or Aircon Servicing Workshop
Aircon Servicing Company Vendor Evaluation (For Commercial Clients)
For commercial customers sourcing for aircon servicing company in Singapore, you may need to perform vendor evaluation. CiTiCool can provide you with additional details and testimonials for our services. Alternatively, you may like to request for a formal proposal for aircon servicing. It would be our pleasure to provide you with more information and be selected as an approved vendor in your company.
Contact our Aircon Servicing Specialist for your air conditioning needs and problems now
Whether you are a commercial or residential aircon owner, free to share with us your air conditioner problems and issues. Our air conditioning specialist will work together with you in a timely manner to identity suitable solutions according to your need and budget. We are pleased to provide a free onsite checking to help you diagnose your air con problems. After the checking, we will also explain to you the various possible solutions. Do contact us now.
CitiCool’s Aircon Servicing Social Media
To know more about CitiCool, follow us on any of our Social Media below:
More Information about Citicool’s Aircon Servicing in Singapore
|Aircon Servicing FAQ||Aircon Servicing Chemical Wash Pricing||Aircon Installation
|Information on Air Conditioning||Customer Review||DIY Guide on Aircon Servicing||Customer Review on Facebook
This post is also available in: Chinese (Simplified)